American Airlines - Sonoma County Fires Update

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the effect from the Tubbs fire in Sonoma County.

Our travel notice exception policies on American are also available when ticketed to/from/through on our Joint business partners. This applies to both prime and codeshare flights as shown below:

Special Travel Exceptions Considerations

Affected Airport Codes:

STS

Tickets Issued On/Before:

October 12, 2017

(was October 9, 2017)

Impacted Travel Dates:

October 9 – 15, 2017

(was October 9 – 12, 2017)

(was October 9 - 10, 2017)

New Travel Dates:

October 9 – 20, 2017

(was October 9 – 15, 2017) (was October 9 – 13, 2017)

Reissuance of Tickets On/Before:

Same day as flight rebooking

Inventory Requirements:

Lowest Inventory Available – Same Cabin

Exception – tickets issued as Basic Economy fares must be booked in “B” inventory only

Endorsement Box Requirements:

Waiver Code - TNADV2

Event Name: SONOMA CTY FIRES

TNADV2/SONOMA CTY FIRES is the only Endorsement Box documentation required and supersedes all previous information

Cuba SSR Requirements:

Applicable when booking includes travel to/from Cuba

Reenter RFTV SSR in the PNR for the new itinerary

Changes to Origin/Destination:

Allowed within 100-Mile Radius

Note: Refer to Changes to Origin/Destination on the Travel Notice

Changes to Stopover City:

Not Allowed

Changes to Connecting City:

Allowed

Changes to Co–Terminal:

Allowed

Note: Refer to Changes to Co-Terminal on Travel Notice

Extend Travel Rebooking:

Allowed

Reissue ticket by 10/20/2017

TNADVE/SONOMA CTY FIRES is the only Endorsement Box documentation required and supersedes all previous information

Note: Refer to Extend Travel Rebooking after the Travel Event on the Travel Notice

Refund Eligibility:

No Refund Allowed Cancelled flights only may be processed for a refund via GDS/ARC/BSP

Note: Refer to Refund Policy on the Travel Notice

Travel to/from/through on American and JB Operated and Marketed Flights:

British Airways (BA) / AA*BA

Iberia (IB) / AA*IB

Finnair (AY) / AA*AY

Japan Airlines (JL) / AA*JL

Did your ticketed flight cancel?

Need to rebook to an alternate flight when the flight is cancelled?

Follow Schedule Irregularity/IROPS guidelines by clicking on: Schedule Irregularity - IROPS

Affected Airports – City & State Association

• Santa Rosa, CA (STS)

For more information, please visit your local agency reference pages