AMERICAN AIRLINES

Issued: May 2, 2017

This important notification is to inform our travel partners of special exception policies available for our mutual customers due to the floods in Missouri.

Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint business partners. This applies to both prime and codeshare flights as shown below:

Special Travel Exceptions Considerations

Affected Airports:

STL, CGI

Tickets Issued On/Before:

May 2, 2017

Impacted Travel Dates:

May 2 – 7, 2017

New Travel Dates:

May 2 – 10, 2017

Reissuance of Tickets On/Before

Same day changes are made

Inventory Requirements:

Lowest Inventory – Same Cabin

Exception – tickets issued as Basic Economy fares must be booked in “B” inventory only

Waiver Code:

Validate: 001

TNADV2

Note: Tour Code/IT Box- if unable to alter due to the ticketed fare auto populates specific information; indicate the waiver code in the Endorsement Box along with the required verbiage for that fare

Refer to Tour Code/IT Box

Endorsement Box Policy:

MISSOURI FLOOD MAY

This is the only required verbiage in the Endorsement Box and supersedes all other information

Cuba SSR: RFTV Reason Code Requirement

If Applicable

RFTV SSR must be reentered in the PNR for the new itinerary

OSI Requirements:

CART/AN Number (if applicable)

No other information is required in the OSI Field

Changes to Origin/Destination:

Not allowed

Exception: 300- Mile Radius allowed

Refer to Change of Origin/Destination

Changes to Stopover City:

Not Allowed

Changes to Connecting City:

Allowed

Changes to Co–Terminal:

Allowed

Refer to Co-Terminal

Extended Travel Rebooking:

View Extended Travel Rebooking after the Travel Event Ticket must be reissued no later than DATE May 2, 2017

Refund Eligibility:

Flight Not Cancelled: Not Allowed

Flight Cancelled: Allowed via ARC/BSP

Refer to Refund Policy on Travel Notice

Travel to/from/through on American

and JB Operated and Marketed Flights:

British Airways (BA) / AA*BA

Iberia (IB) / AA*IB

Finnair (AY) / AA*AY

Japan Airlines (JL) / AA*JL

Rebooking to an Alternate Flight when the Flight is Cancelled:

Follow Schedule Irregularity (IROPS) by clicking on: Schedule Irregularity (IROPS)

Please note when American cancels the customer’s flight you can always self-refund a non-refundable ticket through ARC/BSP processing.

Affected City/State(s)

• Cape Girardeau, MO (CGI)

• St. Louis, MO (STL)

For more information, please visit your local agency reference pages

As always, thank you for your business.

Sincerely,

American Airlines